1. Greeting New Clients
“Hi! Welcome to xxx; I’m so glad you’re here. Let’s take a look at your natural lashes and talk about the style you’re hoping to achieve today.”
2. Explaining Lash Styles Clearly
“For your eye shape, I recommend a xxx_ style because it will give you the most lift and balance while still looking natural.”
3. Setting Realistic Expectations
“I’ll always choose the right lash lengths and thicknesses that keep your natural lashes healthy. We can go fuller over time once I see how your lashes respond.”
4. When a Client Shows an Unrealistic Photo
“This photo is gorgeous, but it looks like a filtered mega volume lash set. With your natural lash strength, I can create a similar style, but in a healthier version.”
5. Upselling Without Feeling Pushy
“If you like a fluffier look, adding a few wispy spikes or switching to a stronger curl could give you even more dimension.”
6. Explaining Retention
“Your lashes naturally shed 2–5 per day. Extensions fall out with them, so don’t worry—this is normal. With proper aftercare, you’ll get 2–3 weeks of retention.” And prepare a take-care tips card for each client.
7. Encouraging Aftercare
“The more consistently you clean your lashes, the longer they’ll last. A quick wash daily keeps oil away and helps retention.”
8. Asking for a Review
“If you love your lashes today, it would mean a lot if you leave a quick review on Google—it really helps my small business grow.”
9. Rebooking Before They Leave
“I recommend seeing you in about 2–3 weeks to keep them full. Are mornings or afternoons usually better for you? Let’s get you booked.”
10. Handling Price Questions
“My prices reflect the time, lash extension quality, and customized mapping I create for each client. I want your lashes to look beautiful and stay healthy.”
11. Talking to Nervous First-Time Clients
“You’re going to feel completely comfortable during the appointment. Most people fall asleep. If anything feels off, just let me know.”
12. When a Client Has Poor Aftercare
“Don’t worry—this happens. It looks like oils or rubbing may have affected retention. Let me show you how to clean them so they last longer next time.”
13. When a Client Wants a Lash Break
“A lash break can be helpful. While you rest, we can strengthen your natural lashes with a serum so your next set looks even better.”
14. Offering a Small Free Upgrade
“I added a few extra wispy spikes today at no charge—I think it really suits your eye shape. Let me know how you like it!”
15. Ending the Appointment Warmly
“Your lashes look beautiful! Thank you for coming today. Text me anytime if you have questions about aftercare or booking.”
